One of the biggest challenges for today’s engineering equipment re-seller is to be able to manage and respond to customer demand for the repair and refurbishment of equipment.

Well-qualified and experienced engineers are scarce, and customer demand is often very unpredictable – one thing that can be predicted however, is that when a customer needs a repair – he needs it done yesterday!

All this adds up to a situation which is hard to manage and where it’s hard to satisfy all customers – and there’s nothing worse than letting a good customer down!

The answer is to supplement the activities of your own in-house engineers with our team at Pfaff-silberblau. Our engineers are fully trained and conversant with all our equipment and more than ready to help out!

Here are just some of the benefits:

• Additional expert help – as and when you need it.
• All our engineers are fully certified and receive continuous technical training.
• Full service facilities for all Pfaff, GIS and Lodestar equipment.
• We use only genuine OEM replacement parts.
• Extensive spare parts stock held at our well-equipped, modern Prenton workshops.
• The peace of mind that comes with servicing carried out by the OEM manufacturer.
• Fully certificated repairs warranted for six months on non-wearing parts.
• Known, fixed costs of repair – up front. Our prices may surprise you…
• Fast, realistic turnaround times – which we stick to! If we miss our deadline, we’ll give you 10% off the cost of the labour element.

So the next time your customer asks…”Can you…?” Don’t say NO!
Call the Pfaff Service Line on 0151 609 0099 and let us take the strain!